People have a number of different ways of behaving and responding, depending on the situation. When communication is difficult, it can be helpful to take an approach that suits other people’s styles and habits.

Whatever their behavioural style, people can be skilled at getting a job done and getting along with others. Once people are aware of the areas needing improvement, they can develop new skills to increase the flexibility of their behavioural range and enhance the quality of their relationships.

The process

Have all members of the business (or family) complete the exercise. Often, using an external consultant or other trusted person as a discussion leader or facilitator can help ensure the experience is a positive one for everyone.

1. Complete the behavioural questionnaire by ticking those statements that apply to you. There are no right or wrong responses — this exercise simply provides insights into your preferred communication style.
2. Add up the number of ticks in each of the four boxes, taking note of the positions of your highest and lowest results.
3. Go to the interpretation table.

Step 1:	Look for the box which corresponds with your highest score, eg, if your highest score from the questionnaire was in the top right, then go to the top right box, which is called “Direct”. Read the statements. The higher your total score, the more you may find the statements describe you.
Step 2:	Repeat the process for your next highest score, and so on. Your lowest scoring box will provide you with a profile of your least preferred style.
Step 3:	If you are completing this exercise in a business, you may like to discuss people’s individual results, and what they have learned about themselves – when are they are at their best and what are their needs and stress points (fears)?

4. You can repeat the process by looking at the list below ‘Hints on Communicating’. This will give you a good insight to your own preferred communication approach. Importantly, if you are completing the process with other business (or family) members, this step is a great way to understand each other’s preferred style. It will also help explain situations where communication blockages can occur and perhaps provide some ideas for change.
5. Be aware of your own strengths and any areas where development may be required. Understanding your own preferences, and then those around you, can provide the opportunity to improve communication within the business or family.

Behavioural Style Questionnaire

Tick each statement that you believe is a fair representation of yourself in your role in the family OR business.

Download the Behavioural Style Questionnaire (103KB)

Interpretation Table:

	Conscientious Behaviours Reserved Approaches work systematically Pays attention to details Focuses attention on immediate task Prefers to stick to established guidelines and practices Likes to plan for change Needs High standards Appreciation Quality work Fears Criticism of work Imperfection Not having things adequately explained	Direct Behaviours Outgoing Challenges status quo Keen to get things done Resists authority Likes to take the lead Takes action to bring about change Needs Results Recognition Challenges Fears Challenges to their authority Lack of results from others
	Stabilising Behaviours Reserved Works well in a team Accommodates others Maintains status quo Recovers slowly from hurt Prefers steady rather than sudden change Needs Security Acceptance Teamwork Fears Isolation Standing out as better or worse Unplanned challenges	Influencing Behaviours Outgoing Leads by enthusing others Prefers a global approach Steers away from details Acts on impulse Keen to promote change Needs Change acknowledgement New trends and ideas Fears Disapproval Stagnation Detailed work

Hints on communicating with different styles

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